NEEPSEND BREW CO • CANS • MINIKEGS • MERCHANDISE

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COLLECT FROM THE BREWERY

Beers ordered from our online shop can be collected between 8am – 4pm on most weekdays. Please ensure you select local collection at the checkout and arrange a collection time.

You can also collect orders 12-3pm on Saturdays when our pop up shop will be open.

DELIVERED DIRECT TO YOUR DOOR

Alternatively, we offer free local delivery every Wednesday for a minimum order of £30 and can ship beer out to you direct to your door nationwide through a courier.

Orders over £45 qualify for free nationwide shipping!

F.A.Qs

Age Restriction

You must be 18 or older to buy alcohol. By placing an order with us online you are confirming you are 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.

If you are buying alcohol for someone else the recipient also has to be 18 or older.

Deliveries must be accepted by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Orders

If we are unable to fulfil the whole of your order for any reason we will notify you via the contact email address provided on your order and arrange replacements or a refund according to your preference.

Standard Returns Policy

If goods are to be returned to Neepsend Brew Co, they must be returned in their original packaging, unworn, within 14 days of purchase. You will be refunded for the goods once received back into the brewery, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at sales@neepsendbrewco.com if you would like to return your goods back to us and we will help you to do this.

Faulty or Damaged Items

If there is a problem with your order or items are faulty, you must inform Neepsend Brew Co within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at sales@neepsendbrewco.com. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at sales@neepsendbrewco.com and we will either resend the order or issue a full refund.

Failed Deliveries

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

These terms and conditions do not affect your statutory rights.

Collections need to be pre-arranged but will typically be available from the brewery during normal operating hours (8-4, Mon-Fri). Please email sales@neepsendbrewco.com to arrange a collection time and date.

All shipments have the standard delivery charge based on weight. Most orders should be with you by the next working day, however, please note during busy period delivery might take 1-2 working days.

If your total order value is above £40, we offer free shipping.

Please note that public holidays in the UK will affect your shipping times.

NEEPSEND BREW CO • CANS • MINIKEGS • MERCHANDISE